Case Manager is a powerful cloud-based client relationship management system (CRM) that lies at the heart of the Crossdata suite of services. The service is ideally suited to the needs of public sector organisations and is currently used by a large number of Local Authority SEND IAS services to manage their caseload of clients. The service is also well suited to the needs of private sector providers who provide commissioned services to the public sector.
As a fully relational database the system links and integrates all related files, enabling all activities, action points, and notes relating to a an individual client to be quickly and easily viewed. The service is also highly flexible and can be configured and extended as required in order to meet the specific needs of individual organisations. Data relating to projects and cases is securely stored in one place and made available online to authorised users at any time and at any place. All data is housed in a secure data centre.
Case Manager comes with a powerful integrated reporting suite that enables users to quickly and easily drill down to the specific information they require and prepare the bespoke reports that are needed.